FAQ

How do I add additional text credits to my account?
We currently only offer additional text credits. The pricing is noted below: NOTE: These credits are good for 1 year. 500 credits: $50 2,000 credits:...
Thu, 17 Aug, 2017 at 2:29 PM
I want to change my subdomain name (Ex: instead of ABC.helo.life, I want XYZ.helo.life). How do I do this?
Please submit a support ticket and include what you would like to update your subdomain name to for assistance. 
Thu, 17 Aug, 2017 at 2:34 PM
I have contacts that I want to add to the system and have them begin receiving my auto response emails/texts. How can I do this?
To manually add contacts into your list, go to the left-hand tab and click on Contacts & Leads > My Contacts. To the left side of that page at the to...
Thu, 17 Aug, 2017 at 3:37 PM
I need help. Can you call me?
Currently, we don’t offer phone support services, only high-priority email support. Please submit a support ticket and we will email you back within 24 hour...
Thu, 17 Aug, 2017 at 2:37 PM
I input all of my information and signed up, but my account has not been created. I don’t want to be double charged. How can I fix this?
If you send us the following information, we will setup your account manually for you and you won't be charged again: - Name - Email - Phone numbe...
Thu, 17 Aug, 2017 at 2:39 PM
How do I categorize my contacts?
If you go to your contact manager (in the left-hand tab, hit Contacts & Leads > Contacts). Here you can view a list of all your contacts. If you doub...
Thu, 17 Aug, 2017 at 2:40 PM
Can I change my main URL to link to my custom website?
Check out this Youtube video tutorial: https://youtu.be/0hCpAj07l6I (The tutorial is for a different system, but all of the account controls are the same).
Thu, 17 Aug, 2017 at 2:41 PM
How do I cancel my account?
You can cancel your account by going to your account settings and hitting “Cancel Account” in the upper right-hand corner of the page. Your account settings...
Thu, 17 Aug, 2017 at 2:43 PM
When I click “Register for a Webinar” on my Helo.life tour page, I receive the following error message: “Incorrect Email.” Help!
Make sure you’re opting in on your lead capture page first before hitting this button. The feature will only work if you first submit your information on yo...
Thu, 17 Aug, 2017 at 2:44 PM
Why can’t my visitors access the “Register for a Webinar” links without opting-in first?
Visitors have to opt-in on a lead capture page before accessing the webinar registration links on your tour page because our system links out to the webinar...
Thu, 17 Aug, 2017 at 2:45 PM