FAQ

Is there a way for my leads to view the webinars without opting-in on a lead capture page first? I already have their contact information and don’t need them to opt-in again.
Yes, this is possible! Just share the helo.life page with your leads. They’ll be able to access the webinars and watch them without opting-in first. Just ma...
Thu, 17 Aug, 2017 at 2:46 PM
How do you set a tour page as your main website URL?
You can only set a lead capture page as your main website URL since the system is designed as a lead generation sales funnel. Customers are encouraged to op...
Thu, 17 Aug, 2017 at 2:47 PM
When I click on a green “Email” button under my links, a blank page appears. How do I fix this?
Upon clicking the email button, a blank screen is the result of not having a default email client enabled on your computer. A default email client is simply...
Thu, 17 Aug, 2017 at 2:49 PM
When I click on a green “Email” button under my links, a blank page appears. How do I fix this?
Upon clicking the email button, a blank screen is the result of not having a default email client enabled on your computer. A default email client is simply...
Thu, 17 Aug, 2017 at 2:49 PM
How can I edit my lead capture/tour pages?
Unfortunately, we can't edit any individual user's pages in the system. The pages are designed to be compliant with your company's branding s...
Thu, 17 Aug, 2017 at 2:56 PM
Can I edit the videos on my lead capture/tour pages?
Unfortunately, we can't edit any individual user's videos on the pages in the system. The pages are designed to be compliant with your company'...
Thu, 17 Aug, 2017 at 2:59 PM
How do I update my company username or ID # in my back office?
To update a Company Username or ID #, go to Configure Site > Basic Set up on the left-hand side of your account. In the top box on this page, you'll...
Thu, 17 Aug, 2017 at 3:21 PM
What is my "Company Username or ID#"?
Your Company Username (or ID #) refers to the username you create when you sign up for a network marketing company. We use this username or ID # to link you...
Thu, 17 Aug, 2017 at 3:30 PM
How can I perform a bulk contact import?
The system does not allow for bulk contact uploads, as this feature has been abused in the past by users. To safeguard our server from being flagged as SPAM...
Mon, 18 Dec, 2017 at 9:24 AM
How do I add a Facebook Pixel ID tracking code to my pages?
A Facebook pixel tracking code is located on every page in the marketing system. You can follow the below instructions on where to locate your Facebook pixe...
Thu, 17 Aug, 2017 at 3:56 PM