App Help

Check out this folder for FAQs pertaining to your marketing system app. We are always updating our support portal, so check back often for answers!

How do I download the app?
You can download the app in both the Google Play Store for Androids and the Apple Store for iPhones. Additionally, if you're having trouble finding...
Fri, 3 Aug, 2018 at 9:46 AM
Is the app available for Android and iPhone users?
All apps are available to both Android and iPhone users. You can download the app through the Google Play Store and the Apple Store.  Additionally, if ...
Fri, 3 Aug, 2018 at 9:48 AM
How do I send a trackable link?
The following contains general instructions on how to send a trackable link to a contact via your marketing system app.  We recommend also checking out ...
Fri, 3 Aug, 2018 at 9:57 AM
When I send a trackable link, what type of notifications will I receive?
When you send a trackable link to a contact, you'll receive a push notification to your phone when that contact clicks on that link. Currently, this is...
Fri, 3 Aug, 2018 at 9:58 AM
Will the trackable links tell me how long a contact watched the video sent to them?
We are working on enabling this feature in the next round of updates, but currently, the trackable links will not let you know if a contact has watched the ...
Fri, 10 Nov, 2017 at 11:14 AM
Is there a limit on the amount of trackable links I am able to send?
Currently, there is no limit on the amount of trackable links you're able to send from the app. Send away!
Fri, 3 Aug, 2018 at 9:59 AM
Where can I view stats for my trackable links?
To view stats for your trackable links (AKA how many clicks a link has received), follow these steps:  (NOTE: These screenshots are taken from the Helo.lif...
Fri, 3 Aug, 2018 at 10:04 AM
If I text a trackable link internationally, will I be charged extra fees?
The app generates trackable links that you can send through your preferred text messaging app on your phone. Users are not sending trackable links through t...
Tue, 28 Nov, 2017 at 11:50 AM
Where do I access the "Scripts" page?
The "Scripts" page can be found in your back office desktop account under My Marketing Pages >  Lead Capture. This page gives more thorough ins...
Fri, 3 Aug, 2018 at 10:02 AM